Dialpad and Ada Join Forces to Build a Unified Customer AI Platform

What are Dialpad and Ada combining?

The companies plan to integrate Dialpad's global communications network, contact-center capabilities and proprietary speech and language models with Ada's AI agents, which operate across voice, messaging, email and social channels.

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Why does the combination matter for Dialpad's business?

The combined platform aims to move beyond answering customer questions toward completing multi-step customer-service workflows, potentially expanding the services customers use and improving the economics of serving them. Dialpad also says owning its voice network and proprietary models provides greater control over core costs and performance.

How significant is the combined customer base?

Dialpad and Ada report serving more than 50,000 companies together, including Netflix, Canva, Pinterest, Motorola Solutions and Randstad, giving the combined business an established enterprise customer base.

Will existing customers be affected?

Existing customers are expected to retain their current contracts, pricing, account teams and support channels, while existing integrations will continue operating as configured.

How much is the transaction worth?

The companies did not disclose financial terms, so the transaction's valuation, financing structure and expected financial contribution remain unknown.

When is the combination expected to close?

The transaction was expected to close on or about November 12, 2026, and Craig Walker, Dialpad's co-founder and CEO, is designated to lead the combined company, with Ada CEO Mike Murchison becoming Chief AI Officer.