Level AI

Level AI develops enterprise software that applies artificial intelligence to customer-service conversations, helping contact centers automate interactions, support agents, assess service quality, and generate operational insights. Its platform combines conversational AI agents for voice and digital channels with real-time agent assistance, automated quality assurance, coaching, conversation analytics, screen recording, and Voice of the Customer tools. The products are built around Level AI Latitude, a proprietary set of models for tasks such as speech recognition, redaction, intent detection, summarization, and interaction scoring. Organizations use the platform to manage customer experience operations and improve service workflows across sectors including retail, financial services, healthcare, and technology.